1. Privacy Policy

ysLux.com is committed to protect your privacy. We use the information we collect about you to process orders and to provide you with the most enjoyable shopping experience. When you place an order, we need to know your name, e-mail address, billing and shipping addresses, credit card number, and expiration date. This information is necessary to process and complete your order and to notify you of your order status.

We want to improve your shopping experience by using your purchase patterns to provide merchandise that might be of interest to you. We also monitor customer traffic and site usage to help us develop the design and layout of our store. We do not send any news or announcements via email or snail mail without your specific request. However, you will receive email(s) regarding your order status. Your orders are processed through the use of a secure server. The fully secure server software encrypts all information you input before it is sent to us. All of the customer data we collect is protected against unauthorized access. ysLux.com does not sell, trade or rent your personal information to others; however, ysLux.com may provide aggregate statistics about our customers, sales traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include any personal identifying information.

ysLux.com may release account information when we believe, in good faith, that such release is necessary to (i) comply with law, (ii) enforce or apply the terms of any of our privacy policy or (iii) protect the rights, property or safety of ysLux.com, our users, or others. By using our Web site, you consent to the collection and use of this information by ysLux.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Let us know what you think. ysLux.com welcomes your questions and comments about privacy.

At ysLux.com, customer satisfaction is our number one priority and it is guaranteed on all your purchases. We are confident that you will enjoy our products and services. However, if you are not completely satisfied with your purchase for any possible reasons, you may return it for a refund or exchange. Following are the certain rules and restrictions on our return policy:

2. Refund Policy
In order to return merchandise, you must obtain an RMA number from our customer service

customerservice@ysLux.com.

You may return any unopened merchandise (except Skincare and Haircare items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.

We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We do not offer refunds or exchanges on Skincare or Haircare items due to health reasons. Please make your selections carefully.

We require the following information to process your return. (If this information is not included, we will be unable to process your return.

• RMA number
• Full name and address
• Phone number
• E-mail address
• Packing slip
• Original Order Confirmation Number
• Your reason for returning the merchandise

Please return the merchandise to:
ysLux.com
RETURNS DEPARTMENT
121 S. Hope St. #5
Los Angeles, CA 90012 USA

All returns must be shipped back to FragranceNet.com using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)

Any package that has not been received by ysLux.com and tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 14 business days to process your return or exchange.

If your package is returned to ysLux.com marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $5.95 re-shipping fee.

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Cancel the Order
Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact a Customer Care Representative.

Contact us at:
1-323 -735-9776
Monday-Friday: 9:00am-5:00pm Pacific Time.
info@ysLux.com

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Claims

You must notify us within 15 days from the date of your order if you did not receive it.


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