ysLux.com is committed to protect your privacy. We use the information we collect about you to process orders and to provide you with the most enjoyable shopping experience. When you place an order, we need to know your name, e-mail address, billing and shipping addresses, credit card number, and expiration date. This information is necessary to process and complete your order and to notify you of your order status.
We want to improve your shopping experience by using your purchase patterns to provide merchandise that might be of interest to you. We also monitor customer traffic and site usage to help us develop the design and layout of our store. We do not send any news or announcements via email or snail mail without your specific request. However, you will receive email(s) regarding your order status. Your orders are processed through the use of a secure server. The fully secure server software encrypts all information you input before it is sent to us. All of the customer data we collect is protected against unauthorized access. ysLux.com does not sell, trade or rent your personal information to others; however, ysLux.com may provide aggregate statistics about our customers, sales traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include any personal identifying information.
At ysLux.com, customer satisfaction is our number one priority and it is guaranteed on all your purchases. We are confident that you will enjoy our products and services. However, if you are not completely satisfied with your purchase for any possible reasons, you may return it for a refund or exchange. Following are the certain rules and restrictions on our return policy:
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2. Cancel the Order
Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact a Customer Care Representative.
Contact us at:
Monday-Saturday: 10:30am-7:30pm Pacific Time.
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You must notify us within 15days from the date of your order if you did not receive it.